Noah’s Bagels Contest Fail

Below is an email thread of my communication regarding a really bad user workflow. I need to point out, this is not sour grapes — I understand slim odds of winning anything of value. I’m mad that someone at Noah’s approved this. Here’s the summary: winning is not “instant,” there’s too much data mining,...

When Good Customer Service Goes Bad

Two separate customer service issues today… both drove me a little nuts. Rant #1: Endless voice prompts. Called PayPal in regards to a transaction. After entering my account info, I get dumped into the voice prompting system — “you can say, ‘payments,’ ‘account issues,’ or ‘refunds.'” Aha… I’ve been in this trap before, and...

Renewing Domain Names

Last night after hours I get a message from a client: “Hey, my domain name is expiring tomorrow. Can you take care of that for me? Thanks.” Umm, thanks indeed. Thanks for missing the half-dozen or so messages that you’ve already received in the past month telling you that your domain is expiring soon....

WYSI(not)WYG

I’m in WYSIWYG hell… and I’m not alone. (For those who don’t know, What You See Is What You Get — the acronym is pronounced whizzy-wig — is a term for any visual HTML editor such as the ones in Web-based email editors, blogs or content management systems. It’s supposed to let you do...