Free Web Site Advice

Graphic Programs

A friend/colleague sent me email recently, asking about programs for creating Web site graphics. Basically, he’s working on a low-budget labor-of-love Web site and needs something better than MS Paint. Don’t we all? Sure, the pros use Photoshop and Fireworks, but the cost is steep and the learning curve is steeper. So what’s a...

When Good Customer Service Goes Bad

Two separate customer service issues today… both drove me a little nuts. Rant #1: Endless voice prompts. Called PayPal in regards to a transaction. After entering my account info, I get dumped into the voice prompting system — “you can say, ‘payments,’ ‘account issues,’ or ‘refunds.'” Aha… I’ve been in this trap before, and...

Web Site Errors

I hope I’m not being snarky here, but even the big guys have Web problems sometimes. For those who care, the error is a Windows server error, probably from an asp.net application that they’re upgrading (or recently upgraded) and some essential bit of code is missing. It happens, but we’ll see how long it...